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Refund and cancellation policy
This applies to professional fees paid to Vissgro. It does not apply to a fee you paid on a government portal, to a certifying authority, or to Dun & Bradstreet.
Cancellation
- You can cancel by WhatsApp or email to info@vissgro.com.
- If you cancel within 1 business day of payment, and we have not started the work, the professional fee is refunded in full.
- Once a government or Dun & Bradstreet application has been submitted with your approval, that filing cannot be cancelled by us. The authority’s own rules apply.
- A website or app can be cancelled before the preview is sent. After the preview is sent, cancellation covers only work that has not been done.
Refunds
- If work has not started, you receive the full professional fee.
- If work has started but the application or preview has not gone out, you receive the professional fee minus the portion already done. We state that portion in writing before the refund is sent.
- After a filing is submitted, or after a website or app is delivered as agreed, the professional fee for that job is not refunded.
- Government fees, stamp duty, DSC charges, and Dun & Bradstreet charges are not refunded by Vissgro.
How long it takes
An approved refund is sent within 5 to 7 business days to the original payment method: the same card, UPI, or net-banking account used for that payment. We do not move a refund to a different account unless you ask for that in writing and the payment provider allows it.
Vissgro. Office: 20, Block-G, Sector-63, Noida, Uttar Pradesh 201301. Phone: +91 96259 45041. Email: info@vissgro.com.